Frequently Asked Questions
Everything you need to know about our professional hair tools.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy for hairbrushes?
For hygiene reasons, we can only accept returns on products that are unused and in their original, unopened packaging within 30 days of purchase.
Which Denman brush is best for my hair type?
The D3 Original Styler is perfect for defining curls, while our paddle brush range is ideal for detangling and smoothing long, thick hair.
Can I use Denman brushes with a hairdryer?
Yes, many of our brushes are heat-resistant and designed specifically for professional blow-drying; however, avoid direct contact with the dryer nozzle for extended periods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I clean my Denman brush?
Remove loose hair with a comb, then wash the brush in warm, soapy water. Rinse thoroughly and leave to air dry away from direct heat or sunlight.